We process every order as quickly as possible. Currently, our lead time is about 1-2 business days. As a small business, our team personally processes each order by hand with the care and attention it deserves! Please note there may be some delay in processing and shipping based on the increased volume of orders during the holiday season. 

All orders will ship from our shop in Brighton, MI within 1-2 business days after your order is placed. It will take approximately 2-7 business days for orders to be delivered within the US, depending upon the chosen shipping method. International orders may take approximately 7-21 business days to be delivered, depending upon the chosen shipping method. 

If you need to receive your order within a specified time frame, please let us know in advance and we’ll do our best to accommodate.

Yes! If you're purchasing a gift to be sent directly to someone else, please enter the recipient's address as the shipping address during checkout. We’ll also include a complimentary gift note with your order!

If you'd like us to gift wrap your order, you can purchase that at checkout.

Yes! We offer neutral gift wrapping with tissue in kraft boxes, wrapped with a bow. Please choose the gift wrap option during the checkout process to add this to your order. An additional fee applies.

For orders in the US, we offer free ground shipping on retail orders over $100. For orders under $100, international shipments, and rush orders, shipping costs will be  calculated based on the order size, weight, and shipping address.

Yes! Choose ‘Pickup in store’ at checkout and we’ll notify you when your order is ready.

Unused, unopened, and undamaged items may be returned within 7 days of receipt (excluding the items listed below).

To initiate a return, please reach out via email to hello@wallflowermerc.com with your order number. 

The following items are not eligible for returns: edible products and any item that is no longer in new and unused condition. 

Return Instructions: 

• Ensure your item is in unused, original condition, and includes all original packaging.

• Return shipping costs will be deducted from your total refund amount.

• Please note your original shipping cost will not be refunded. 

• Please package your return with care. If a return arrives to us broken, we cannot issue a refund for the broken item(s).

If you received an item marked as a gift that was shipped directly to you, you will need a gift receipt to return the item for store credit.

If your order arrives damaged, please send a photo and details of the damaged item to hello@wallflowermerc.com and we will promptly connect with you to accommodate you the best we can.

Once your order is received, it is immediately sent for processing and shipping. We are unable to make any changes as our orders are processed as quickly as possible.

You can track your order status by visiting your order history under "Account." 

We do offer rewards! You can join the Wallflower Rewards Program here, register with an email and start earning points based on your purchases. These points can later be redeemed for various rewards!

Yes! Our store is located in the heart of downtown Brighton, Michigan at 316 W Main St,  Brighton, MI 48116

In our Sustainability and Refill section, we offer cleaning supplies and personal care items, reusable bags, a refillable hand soap and natural body oils station, and many more eco-friendly options.